Any claims for misprinted/damaged/defective items must be submitted within 1 week (7 days) after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please, contact us by e-mailing us at firstname.lastname@example.org.
Reasons for returns:
Wrong Address - If you provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Returned by Customer - It is best to advise you to contact us at email@example.com before you return your product. We do not refund orders for remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to you.
Refunds (if applicable)
Once your returned order is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 3-7 week days before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
You should record a high-quality video showing us the defect(s) and/or damage(s) in your product(s), and send it to our support team at email@example.com. Our team will check the video out and if it qualifies for replacing we will contact you as soon as possible. If your video doesn't qualify, you need to send us the product(s).
If there ever is a defect with any of the prints, we will reprint and ship that item at no extra cost. All you need to do is send the order # and a picture of the defect to firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.